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Hospitality Resume

Experience

Jul 2022 - Present

Human Resource Manager

  • Interview prospective candidates to make sure their goals align with company goals and objectives

  • Compose the employee contracts while making sure all the important aspects are included in the documents

  • Liaise with Ministry of Manpower to acquire work passes for incoming employees and interns

  • Draft and edit job descriptions to better fit company standards

Cotan Energy Singapore

Singapore, Singapore

Aug 2020 - Present

Chief Marketing Director

  • Establish a bubble tea chain/company that sells beverages, authentic Taiwanese dishes, and pre-made desserts

  • Cooperate with delivery companies (FoodPanda/Grabfood/Deliveroo) to increase sales and customers' conveniences

  • Manage company's human resources and payroll through the usage of QuickHR

  • Analyze company's revenue, profit, and losses through the usage of Xero Cloud Accounting Software

  • Built strategic marketing and digital marketing techniques to increase customer retention

  • Handle food license and imports registration through communicating with Singapore Food Agency (SFA)

  • Secure company's logo and design patents through communicating with Intellectual Property Office of Singapore (IPOS)

  • Compose the employee contracts while making sure all the important aspects are included in the document

Happy Cup (S) Pte. Ltd.

Singapore, Singapore

Jul 2022 - Aug 2022

Cluster Learning & Development Executive

  • Supervision role: trained employees at both JW Marriott South Beach and The St. Regis Singapore

  • Educated incoming employees on the brand standards and history of both hotels

  • Assisted incoming interns with contract signing 

  • Compiled training materials for new employees

  • Calculated employee's training hours and alerted them of any hours they needed to fulfill 

JW Marriott Singapore South Beach & The St. Regis Singapore

Singapore, Singapore

Aug 2019 - Jul 2020

Learning Coach & Front Desk Agent

  • Assisted guests with check-ins and check-outs

  • Anticipated guest's unexpressed wishes and needs

  • Rolled night audits during overnight shifts

  • Calculated up-sell numbers for the executive office (supervision role)

  • Trained and mentored incoming employees (training)

  • Recommended restaurants and sight-seeing activities to guests (concierge)

  • Inspected all the rooms that are on clean status, and realigned furniture and amenities in guest rooms to fit the brand standards (housekeeping)

  • Documented all guest requests, complaints, or problems immediately and notified the corresponding departments to resolve the issues (PBX operator)

The Ritz-Carlton, Boston Common

Boston, Massachusetts, USA

Education

2015 - 2019

Boston University School of Hospitality Administration

Classes & Projects

  • HF460 Strategic Marketing

    • Battery Wharf Hotel Marketing Plan​

  • UA805 Real Estate Development

  • HF410 Accounting Finance

  • HF432 Leadership

  • HF322 Hospitality Design

    • Matra Residence by Accor's Design​

  • HF231 Human Resource Development

  • HF270 Lodging Operations and Technology

  • HF220 Food and Beverage Management

Bachelor of Science, Hospitality Administration 

​

Concentration, Hospitality Real Estate

Boston, Massachusetts, USA

Professional Skillsets

Opera

Empower GXP

Mobile Guest Services

GuestVoice

Sertifi

Clover

Core

QuickHR

Xero

Squarespace / WiX

Adobe Photoshop

Adobe InDesign

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Snapchat

Facebook

Instagram

Twitter

Languages

Speaking: English (native) & Mandarin (proficient) & Taiwanese (a little)

Reading: English (native) & Mandarin (proficient)

Writing: English (native) & Mandarin (proficient)

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