HR/Hospitality Resume
Experience
Mar 2023 - Present
Assistant Human Resources Manager (Main Role)
-
Developed comprehensive onboarding program, increasing employee engagement scores by 15% and reducing turnover rate by 10% within the first year of implementation
-
Managed the planning and execution of an annual company retreat, overseeing all logistics and activities for over 50 employees, resulting in a 95% participation rate and positive feedback from attendees.
-
Advise the executive team on relevant compliance and employment law (MOM regulations, CPF, SDL, etc.)
-
Provide strategy and oversight of the administration of compensation, benefits, and HRIS system
-
Conduct and execute payroll and payments to employees and contractors accurately and timely
-
Execute the end-to-end process of the Global Ready Talent Internship Programme, securing up to 50% funding on the monthly intern stipend for the company
-
Draft and execute the Employee Stock Ownership Plans (ESOP) for our eligible employees and contractors
-
Develop a recruitment strategy and timeline for each open position, considering various channels and candidate pools, leading to a 30% reduction in time-to-hire and 20% increase in the quality of hires
-
Review resumes, conduct interviews, and assess candidates' qualifications and fit for the role and team, resulting in a 25% increase in offer acceptance rate
StaffAny Private Limited
Singapore, Singapore
Apr 2024 - Present
Assistant Product Success Manager (Secondment)
-
Reduce client onboarding time by 20% through the efficient utilization of HubSpot, Google Sheets, and Retool
-
Increase client satisfaction scores by 15% through collaborative efforts with sales, product, and engineering teams, resulting in a more seamless setup process tailored to clients’ needs and preferences
-
Achieved a 25% increase in client retention rates by implementing personalized success plans aligned with clients’ objectives, delivering targeted training sessions, and driving adoption, expansion, and renewal opportunities
-
Improved client engagement by 30% through proactive monitoring and analysis of product usage patterns
StaffAny Private Limited
Singapore, Singapore
Aug 2020 - Present
Chief Managing Officer
-
Establish a bubble tea company that sells bubble tea beverages, achieving an average monthly revenue growth of 20% within the first year of operation
-
Cooperate with delivery companies (FoodPanda/GrabFood/Deliveroo) to increase sales and customers' conveniences, resulting in a 30% increase in monthly delivery orders and a 25% expansion of the customer base
-
Manage company's HR and payroll through QuickHR, reducing administrative overhead by 15% and ensuring payroll accuracy with a 99% error-free rate
-
Build strategic and digital marketing campaigns to increase customer retention, resulting in a 20% increase in repeat purchases and 15% growth in customer loyalty program enrollment
-
Handle food license and imports registration through communicating with SFA, ensuring compliance with regulatory requirements and expediting the registration process by 20%
-
Secure company's logo and design patents through communicating with IPOS, protecting intellectual property assets and preventing infringement, resulting in a 100% success rate in patent approvals
-
Compose employment contracts while ensuring all the important aspects are included in the document, leading to a 95% employee satisfaction rate and a 10% reduction in legal disputes related to employment contracts
Happy Cup (S) Pte. Ltd.
Singapore, Singapore
Jul 2022 - Jul 2023
Human Resource Manager
-
Compose employment contracts for new hires, resulting in a 90% acceptance rate of job offers and a 95% compliance rate with legal and company standards
-
Liaised with Ministry of Manpower (MOM) to acquire work passes for employees and interns, reducing processing time by 30% and achieving a 100% approval rate for work pass applications
-
Drafted and edited job descriptions to better fit company standards, leading to a 20% increase in qualified applicant pool and a 15% decrease in time-to-fill vacancies
-
Interviews prospective candidates to ensure their goals align with company objectives, resulting in a 25% increase in employee retention and a 10% improvement in employee engagement scores within the first year
Cotan Energy Singapore
Singapore, Singapore
Education
2015 - 2019
Boston University School of Hospitality Administration
Classes & Projects
-
HF460 Strategic Marketing
-
Battery Wharf Hotel Marketing Plan​
-
-
UA805 Real Estate Development
-
HF410 Accounting Finance
-
HF432 Leadership
-
HF322 Hospitality Design
-
Matra Residence by Accor's Design​
-
-
HF231 Human Resource Development
-
HF270 Lodging Operations and Technology
-
HF220 Food and Beverage Management
Bachelor of Science, Hospitality Administration
​
Concentration, Hospitality Real Estate
Boston, Massachusetts, USA
Professional Skillsets
Opera
Empower GXP
Mobile Guest Services
GuestVoice
Sertifi
Clover
Core
QuickHR
Xero
Squarespace / WiX
Adobe Photoshop
Adobe InDesign
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Snapchat
HubSpot
Google Suites
Languages
Speaking: English (native) & Mandarin (proficient) & Taiwanese (a little)
Reading: English (native) & Mandarin (proficient)
Writing: English (native) & Mandarin (proficient)