HR/Hospitality Resume
Experience
Mar 2023 - Present
Assistant Human Resources Manager (Main Role)
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Developed comprehensive onboarding program, increasing employee engagement scores by 15% and reducing turnover rate by 10% within the first year of implementation
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Managed the planning and execution of an annual company retreat, overseeing all logistics and activities for over 50 employees, resulting in a 95% participation rate and positive feedback from attendees.
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Advise the executive team on relevant compliance and employment law (MOM regulations, CPF, SDL, etc.)
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Provide strategy and oversight of the administration of compensation, benefits, and HRIS system
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Conduct and execute payroll and payments to employees and contractors accurately and timely
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Execute the end-to-end process of the Global Ready Talent Internship Programme, securing up to 50% funding on the monthly intern stipend for the company
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Draft and execute the Employee Stock Ownership Plans (ESOP) for our eligible employees and contractors
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Develop a recruitment strategy and timeline for each open position, considering various channels and candidate pools, leading to a 30% reduction in time-to-hire and 20% increase in the quality of hires
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Review resumes, conduct interviews, and assess candidates' qualifications and fit for the role and team, resulting in a 25% increase in offer acceptance rate
StaffAny Private Limited
Singapore, Singapore
Apr 2024 - Present
Assistant Product Success Manager (Secondment)
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Reduce client onboarding time by 20% through the efficient utilization of HubSpot, Google Sheets, and Retool
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Increase client satisfaction scores by 15% through collaborative efforts with sales, product, and engineering teams, resulting in a more seamless setup process tailored to clients’ needs and preferences
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Achieved a 25% increase in client retention rates by implementing personalized success plans aligned with clients’ objectives, delivering targeted training sessions, and driving adoption, expansion, and renewal opportunities
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Improved client engagement by 30% through proactive monitoring and analysis of product usage patterns
StaffAny Private Limited
Singapore, Singapore
Aug 2020 - Present
Chief Managing Officer
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Establish a bubble tea company that sells bubble tea beverages, achieving an average monthly revenue growth of 20% within the first year of operation
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Cooperate with delivery companies (FoodPanda/GrabFood/Deliveroo) to increase sales and customers' conveniences, resulting in a 30% increase in monthly delivery orders and a 25% expansion of the customer base
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Manage company's HR and payroll through QuickHR, reducing administrative overhead by 15% and ensuring payroll accuracy with a 99% error-free rate
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Build strategic and digital marketing campaigns to increase customer retention, resulting in a 20% increase in repeat purchases and 15% growth in customer loyalty program enrollment
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Handle food license and imports registration through communicating with SFA, ensuring compliance with regulatory requirements and expediting the registration process by 20%
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Secure company's logo and design patents through communicating with IPOS, protecting intellectual property assets and preventing infringement, resulting in a 100% success rate in patent approvals
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Compose employment contracts while ensuring all the important aspects are included in the document, leading to a 95% employee satisfaction rate and a 10% reduction in legal disputes related to employment contracts
Happy Cup (S) Pte. Ltd.
Singapore, Singapore
Jul 2022 - Jul 2023
Human Resource Manager
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Compose employment contracts for new hires, resulting in a 90% acceptance rate of job offers and a 95% compliance rate with legal and company standards
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Liaised with Ministry of Manpower (MOM) to acquire work passes for employees and interns, reducing processing time by 30% and achieving a 100% approval rate for work pass applications
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Drafted and edited job descriptions to better fit company standards, leading to a 20% increase in qualified applicant pool and a 15% decrease in time-to-fill vacancies
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Interviews prospective candidates to ensure their goals align with company objectives, resulting in a 25% increase in employee retention and a 10% improvement in employee engagement scores within the first year
Cotan Energy Singapore
Singapore, Singapore
Education
2015 - 2019
Boston University School of Hospitality Administration
Classes & Projects
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HF460 Strategic Marketing
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Battery Wharf Hotel Marketing Plan
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UA805 Real Estate Development
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HF410 Accounting Finance
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HF432 Leadership
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HF322 Hospitality Design
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Matra Residence by Accor's Design
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HF231 Human Resource Development
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HF270 Lodging Operations and Technology
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HF220 Food and Beverage Management
Bachelor of Science, Hospitality Administration
Concentration, Hospitality Real Estate
Boston, Massachusetts, USA
Professional Skillsets
Opera
Empower GXP
Mobile Guest Services
GuestVoice
Sertifi
Clover
Core
QuickHR
Xero
Squarespace / WiX
Adobe Photoshop
Adobe InDesign
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Snapchat
HubSpot
Google Suites
Languages
Speaking: English (native) & Mandarin (proficient) & Taiwanese (a little)
Reading: English (native) & Mandarin (proficient)
Writing: English (native) & Mandarin (proficient)