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HR/Hospitality Resume


Mar 2023 - Present

Assistant Human Resources Manager (Main Role)

  • Developed comprehensive onboarding program, increasing employee engagement scores by 15% and reducing turnover rate by 10% within the first year of implementation

  • Managed the planning and execution of an annual company retreat, overseeing all logistics and activities for over 50 employees, resulting in a 95% participation rate and positive feedback from attendees.

  • Advise the executive team on relevant compliance and employment law (MOM regulations, CPF, SDL, etc.)

  • Provide strategy and oversight of the administration of compensation, benefits, and HRIS system

  • Conduct and execute payroll and payments to employees and contractors accurately and timely

  • Execute the end-to-end process of the Global Ready Talent Internship Programme, securing up to 50% funding on the monthly intern stipend for the company

  • Draft and execute the Employee Stock Ownership Plans (ESOP) for our eligible employees and contractors

  • Develop a recruitment strategy and timeline for each open position, considering various channels and candidate pools, leading to a 30% reduction in time-to-hire and 20% increase in the quality of hires

  • Review resumes, conduct interviews, and assess candidates' qualifications and fit for the role and team, resulting in a 25% increase in offer acceptance rate

StaffAny Private Limited

Singapore, Singapore

Apr 2024 - Present

Assistant Product Success Manager (Secondment)

  • Reduce client onboarding time by 20% through the efficient utilization of HubSpot, Google Sheets, and Retool

  • Increase client satisfaction scores by 15% through collaborative efforts with sales, product, and engineering teams, resulting in a more seamless setup process tailored to clients’ needs and preferences

  • Achieved a 25% increase in client retention rates by implementing  personalized success plans aligned with clients’ objectives, delivering targeted training sessions, and driving adoption, expansion, and renewal opportunities

  • Improved client engagement by 30% through proactive monitoring and analysis of product usage patterns

StaffAny Private Limited

Singapore, Singapore

Aug 2020 - Present

Chief Managing Officer

  • Establish a bubble tea company that sells bubble tea beverages, achieving an average monthly revenue growth of 20% within the first year of operation

  • Cooperate with delivery companies (FoodPanda/GrabFood/Deliveroo) to increase sales and customers' conveniences, resulting in a 30% increase in monthly delivery orders and a 25% expansion of the customer base

  • Manage company's HR and payroll through QuickHR, reducing administrative overhead by 15% and ensuring payroll accuracy with a 99% error-free rate

  • Build strategic and digital marketing campaigns to increase customer retention, resulting in a 20% increase in repeat purchases and 15% growth in customer loyalty program enrollment

  • Handle food license and imports registration through communicating with SFA, ensuring compliance with regulatory requirements and expediting the registration process by 20%

  • Secure company's logo and design patents through communicating with IPOS, protecting intellectual property assets and preventing infringement, resulting in a 100% success rate in patent approvals

  • Compose employment contracts while ensuring all the important aspects are included in the document, leading to a 95% employee satisfaction rate and a 10% reduction in legal disputes related to employment contracts

Happy Cup (S) Pte. Ltd.

Singapore, Singapore

Jul 2022 - Jul 2023

Human Resource Manager

  • Compose employment contracts for new hires, resulting in a 90% acceptance rate of job offers and a 95% compliance rate with legal and company standards

  • Liaised with Ministry of Manpower (MOM) to acquire work passes for employees and interns, reducing processing time by 30% and achieving a 100% approval rate for work pass applications

  • Drafted and edited job descriptions to better fit company standards, leading to a 20% increase in qualified applicant pool and a 15% decrease in time-to-fill vacancies

  • Interviews prospective candidates to ensure their goals align with company objectives, resulting in a 25% increase in employee retention and a 10% improvement in employee engagement scores within the first year

Cotan Energy Singapore

Singapore, Singapore


2015 - 2019

Boston University School of Hospitality Administration

Classes & Projects

  • HF460 Strategic Marketing

    • Battery Wharf Hotel Marketing Plan​

  • UA805 Real Estate Development

  • HF410 Accounting Finance

  • HF432 Leadership

  • HF322 Hospitality Design

    • Matra Residence by Accor's Design​

  • HF231 Human Resource Development

  • HF270 Lodging Operations and Technology

  • HF220 Food and Beverage Management

Bachelor of Science, Hospitality Administration 

Concentration, Hospitality Real Estate

Boston, Massachusetts, USA

Professional Skillsets


Empower GXP

Mobile Guest Services







Squarespace / WiX

Adobe Photoshop

Adobe InDesign

Microsoft PowerPoint

Microsoft Excel

Microsoft Word






Google Suites


Speaking: English (native) & Mandarin (proficient) & Taiwanese (a little)

Reading: English (native) & Mandarin (proficient)

Writing: English (native) & Mandarin (proficient)

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